English
Privacy Policy
Effective and last updated: 24 October 2026
1. About this policy
This policy explains how Dosano Global handles personal information connected with dosanoglobal.com and business enquiries received through our website, email, telephone and WhatsApp. It should be read alongside our Terms and Conditions.
Dosano Global is based at Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. Our UAE business licence reference is 4431494.01. For privacy questions or requests, email uae@dosanoglobal.com or call +971 55 791 0047.
2. Information we receive
- Business enquiries: first and last name, email address, telephone number, company name, business type, products and shipment requirements, and other information you choose to provide.
- Correspondence and trading records: messages, quotations, specifications and, where a commercial relationship develops, contact, delivery and transaction information needed to handle that relationship.
- Website information: our website and service providers may process IP addresses, browser and device information, pages visited, referring links, interaction data and security or diagnostic records through logs, cookies and similar tools.
Please provide information that is accurate and relevant to your enquiry. Do not include passwords, payment-card details, identity documents or sensitive personal information in the general contact form. If you provide someone else’s contact details, you must have authority to do so and make this policy available to them.
3. Why we use information
We use information to respond to enquiries, prepare quotations, discuss products and shipment requirements, manage business relationships, operate and improve the website, measure enquiry activity, prevent misuse, maintain security and meet applicable legal obligations.
We process personal information on a basis permitted by applicable law, including your consent where required, steps requested before entering a contract, performance of a contract, and legal obligations. Submitting an enquiry does not automatically subscribe you to marketing. Any promotional messages must have an appropriate legal basis; you can ask us to stop them using the contact details above.
4. Cookies and website tools
The site uses WordPress and supporting tools for forms, language selection, cookie notices, security and website operation. Cookies or similar storage may remember settings or support these functions. Hosting and site tools may also collect usage, traffic or conversion information. Cookie purposes and availability depend on the features used.
You can manage cookies through your browser and any choices presented by our website. Blocking some cookies may affect website functions. Where optional cookies or similar tracking require consent under applicable law, they should be used only with that consent. This policy does not treat continued browsing as consent to optional tracking.
5. Providers, maps and external links
Information may be handled by service providers supporting hosting, email, website maintenance, enquiry forms, security and traffic measurement. The current website includes GoDaddy hosting/traffic resources, Hostinger Reach resources and an AutoSEO enquiry-conversion tool. An enquiry may be stored in the website’s form system and sent to our business email inbox.
The contact-page map loads tiles from OpenStreetMap servers. Loading the map sends technical information, including your IP address, to that provider; see the OpenStreetMap privacy policy. WhatsApp and social-media links take you to external services. If you use them, their privacy policies also apply. Opening a link or sending a message may disclose information to the relevant provider.
Where necessary to fulfil a business request, relevant information may be shared with suppliers, logistics providers or professional advisers. Information may also be disclosed where legally required or necessary to establish or defend legal rights. Sharing should be limited to what is needed for the relevant purpose.
6. International processing and security
Service providers and business partners may operate outside the UAE. Where personal information is transferred internationally, applicable transfer requirements and appropriate safeguards must be observed. Contact us for information about arrangements relevant to your data.
Access to personal information should be limited to authorised people who need it for their work, with appropriate organisational and technical safeguards. No website, email or internet transmission can be guaranteed completely secure.
7. How long information is kept
Retention depends on the purpose of collection, the status of an enquiry or commercial relationship, applicable record-keeping obligations and any need to resolve disputes. Personal information should be retained only for as long as necessary for those purposes, then deleted or anonymised, subject to lawful retention and backup cycles. Contact us about retention of a particular enquiry.
8. Your privacy choices and rights
Subject to the law that applies to your information, you may have rights to obtain information about processing, access or receive a copy of your data, correct inaccuracies, request deletion, restrict or object to processing, request portability, or withdraw consent where consent is relied on. Some requests are subject to legal exceptions.
Send requests to uae@dosanoglobal.com with enough detail to identify the relevant information. We may need proportionate identity checks to protect your data. Withdrawal of consent does not affect processing already lawfully carried out. You may also raise a concern with the competent data-protection authority where applicable.
9. Children and changes
This website is intended for business enquiries and is not directed at children. If you believe a child has provided personal information, please contact us so it can be addressed.
Updates will be posted on this page with a revised date. Material changes will be communicated where required by applicable law. A policy update does not replace any consent that must be obtained separately.